Clamp Down on Unlicensed Tourism Businesses

Tourism businesses who continue to flout the law by working with unlicensed operators face legal action as part of a move to offer high-quality tourism services
Motorists drive near temples in Siem Reap. Kiripost/Siv Channa
Motorists drive near temples in Siem Reap. Kiripost/Siv Channa

The Ministry of Tourism is to enhance the administration of tourist business services with high-quality and efficiency in compliance with the Law on Tourism, and boost vigilance in collaboration between tour operators and travel agencies with other travel service providers.

The Ministry of Tourism announced to the owners of national and international tourism businesses that before using or providing tourism services, all national and international tour operators must request a tourism license by scanning the QR Code on the license plate.

Owners or managers of hotels, lodges, restaurants, resorts, tour operators, tour operators, ground distribution system companies, and tour guides are not permitted to sign or cooperate in the supply of tourist services, nor are they permitted to authorize tour operators to use the booking system and any travel agency involved in the tourism industry without a tourism license.

“Travel agents and Ground Distribution System travel agents are liable for any losses or risks incurred as a result of their collaboration with a tourist service provider or any individual involved in the tourism business who does not hold a tourism license,” cited the press release.

Business owners who continue to engage in tourism business without a license will face legal action. This also applies to people who do business as tour operators or travel agencies without a travel license and engage in social media activities.

Chhay Sivlin, president of Cambodia Association of Travel Agents, said that a tourist service provider without a tourism license is akin to launching a service with a rise, which means that if something goes wrong, such as a traffic accident, they will be held liable. The driver may flee and be unable to be reached, and the provider must be held accountable for these difficulties.

“Thus, be mindful that when tourists ask for licensed service providers it is because the provider gives customer service, and has a long future journey. The owner needs to have the right contract, and we also need to have the right contract with our partners abroad,” Sivlin said.

Sivlin remarked that it matters if operators do not have a license.

“Tourists will be afraid to come to Cambodia if those providers apply for service without a license, and there will be gossip that continues to initiate that our country has no laws. Not all people who provide tourism services are illegal, which can have an impact on Cambodia's tourism sector,” Sivlin said.