Consumers can now use the MPTC Speed Test app, developed by the Ministry of Post and Telecommunications, to lodge immediate reports on the poor quality of internet connections to seek resolutions from the Telecommunications Regulator of Cambodia.

Minister Chea Vandeth said it is important that users make the complaint as soon as possible, not only for their own benefit, but also for the benefit of other consumers who may be experiencing similar issues.

“By reporting the issue, you can help to ensure that internet service providers (ISPs) are held accountable for providing reliable and high-quality internet services, and that consumers have access to internet services they need in order to work, study and communicate effectively,” Vandeth told RFI Khmer in an interview recently.

The ministry is responsible for overseeing and regulating the telecommunications industry and ensuring that ISPs provide reliable and high-quality internet services to consumers, he said, adding that it would find mobile operators who did not serve people well.

Internet user Phalla Tieng, who was interviewed, said many people faced problems with slow internet connection.

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“I feel frustrated, impatient and even angry … like I am wasting my time waiting for it to appear. This causes a feeling of impatience and frustration, especially when I am in a rush to complete a task,” Phalla told Kiripost on Friday.

The slow internet connection, even on his mobile phone when he is in his hometown, makes it very difficult to hold a conversation with relatives or friends, and colleagues for work purposes.

“I need to spend time going somewhere to find a good connection. It is wasting my time,” Phalla said.

But he is pleased with the development of the MPTC Speed Test as it is a “good way” for him to make a report when he faces this problem next time.

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“It’s because I have spent a lot of money [on the service] but the internet connection is not what I expected,” Phalla mentioned.

Vandeth could not be reached for further comment by Kiripost.

‘Valuable tool’

The MPTC Speed Test is a new technology that is being developed to improve internet communication by increasing the speed and reliability of data transfer, Vandeth was quoted as saying by RFI, noting that it is an online tool that allows users to test the performance of internet connections.

In a separate statement, the ministry pointed out that the Speed Test is a tool that allows users to test the performance of MPTC connections by measuring the speed and stability of data transfer.

The test involves sending and receiving data packets between the user's device and a server, and measuring the time it takes for the data to travel between the two points.

The ministry said the MPTC Speed Test is a “valuable tool” for anyone who wants to test the performance of their internet connection, and particularly useful for businesses and organizations that rely on fast and reliable internet connections.

“By measuring the speed and stability of data transfer, MPTC Speed Test can provide valuable insights into the performance of an internet connection, and help users to identify potential issues and take steps to improve the performance of their connection.”

Meanwhile, consumers who wish to report a weak internet connection need to provide detailed information about the problem, including the location of the connection and the type of internet connection, via the app or by calling the Hotline at 6789.

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